Last updated: 11/11/2025
Thank you for choosing Keitha. We aim to deliver your products safely, quickly, and smoothly. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Shipping Coverage
We currently ship across all serviceable pin codes in India through trusted courier partners.
2. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During high-volume periods (festive sales, promotions), processing may take an extra day.
3. Delivery Time
Delivery generally takes:
- 3–7 business days for metro cities
- 5–10 business days for non-metro locations and remote areas
Delivery times may vary based on courier service availability, unforeseen delays, or local restrictions.
4. Shipping Charges
- Free shipping may be available on select products or during promotions.
- Standard shipping charges (if any) will be displayed at checkout before payment.
5. Order Tracking
Once your order is shipped:
- You will receive a tracking link via email or SMS.
- Tracking updates may take up to 24 hours to reflect.
6. Incorrect or Incomplete Address
Please ensure your shipping information is accurate.
Keitha is not responsible for delays or undelivered orders caused by:
- Incorrect addresses
- Unreachable phone numbers
- Customer unavailability
If an order is returned due to incorrect details or missed deliveries, reshipping charges may apply.
7. Delivery Attempts
Our courier partners usually make 2–3 delivery attempts.
If the order cannot be delivered, it may be returned to our warehouse.
8. Damaged or Tampered Packages
If you receive a package that appears tampered or damaged:
- Please do not accept the delivery, and
- Immediately contact us with your order ID.
We will arrange a replacement or assist you with the next steps.
9. International Shipping
Contact us for Franchise or Distributorship.
10. Contact Us
For any shipping-related assistance, reach us at:
Email: info@keitha.in
Phone: +91-7042353815
Address: Ground Floor, B-217, Pocket C, Okhla Phase I,
Okhla Industrial Estate, New Delhi, Delhi 110020